Privacy policy

At MoonsOut, we respect your privacy and take the protection of personal data seriously.

This Privacy Policy explains how we collect, use, store and share personal information when you visit our website, place an order, create an account, subscribe to email marketing or contact us.

Please read this policy carefully. By using our website or services, you agree to the practices described below.

1. Who We Are

MoonsOut is an online fashion brand operated by:

Moons Out EOOD
Sofia, Bulgaria
VAT No.: BG208802495
Email: shop@moonsout.shop

For questions about this Privacy Policy or the processing of personal data, you can contact us at: shop@moonsout.shop

2. Information We Collect

We collect personal information that you provide directly, as well as technical information collected automatically when you use the website.

Information You Provide Directly

This may include:

  • first and last name;
  • email address;
  • phone number;
  • shipping address;
  • billing address;
  • order information;
  • payment information processed through secure payment providers;
  • messages you send to us;
  • information provided for returns, exchanges or claims;
  • information provided when subscribing to newsletters or marketing messages.

Order Information

When you place an order, we collect the information necessary to process, fulfill and deliver your order, including the items purchased, size, color, price, shipping method, shipping address and order status.

Technical Information

When you visit the website, certain information may be collected automatically, such as:

  • IP address;
  • device type;
  • browser;
  • operating system;
  • language;
  • approximate location;
  • pages visited;
  • date and time of visit;
  • actions on the website;
  • information from cookies and similar technologies.

3. How We Use Personal Information

We use personal information for the following purposes:

  • processing and fulfilling orders;
  • accepting and processing payments;
  • shipping products;
  • sending order confirmations, tracking information and order updates;
  • customer support;
  • processing returns, exchanges and claims;
  • preventing fraud and abuse;
  • maintaining and improving the website;
  • analyzing website performance and customer experience;
  • personalizing content, where applicable;
  • sending marketing messages, if you have given consent;
  • complying with legal, accounting, tax and regulatory obligations;
  • protecting the rights, property and security of MoonsOut, our customers and third parties.

4. Payments

Payments on our website are processed through secure payment providers, including Shopify Payments and PayPal when active at checkout.

MoonsOut does not store full credit or debit card details.

Payment providers may process information necessary to complete payments, verify transactions, prevent fraud and comply with applicable financial and legal requirements.

Use of payment services may also be subject to the separate privacy policies and terms of the relevant providers.

5. Shipping

To fulfill your order, we may share the necessary information with shipping and logistics partners, including DHL and PostOne.

This may include:

  • name;
  • shipping address;
  • phone number;
  • email address;
  • shipment details;
  • tracking information;
  • documents or data required for international shipping and customs processing.

We share only the information necessary to deliver and fulfill your order.

6. Email Marketing

If you subscribe to our newsletter or give consent to receive marketing messages, we may send you emails about:

  • new products;
  • promotions;
  • campaigns;
  • special offers;
  • brand updates;
  • MoonsOut-related content.

You can unsubscribe at any time by using the unsubscribe link in the email or by contacting us at shop@moonsout.shop.

Unsubscribing from marketing emails does not stop service emails related to orders, payments, shipping, returns or other necessary communications.

7. Cookies and Similar Technologies

Our website uses cookies and similar technologies to function properly, improve the customer experience and analyze how the website is used.

Cookies may be used for:

  • remembering items in your cart;
  • processing checkout;
  • account login;
  • security;
  • website analytics;
  • measuring website performance;
  • personalizing content;
  • advertising and marketing, where applicable.

Some cookies are necessary for the website and checkout process to work. Other cookies, such as analytics or marketing cookies, may be used according to your consent settings and applicable law.

You can manage cookies through your browser settings or through privacy settings available on the website, where provided.

If you block certain cookies, some website functions may not work properly.

8. Analytics and Advertising

We may use analytics, marketing and advertising tools, including tools provided by Shopify, Google, Meta, TikTok or other platforms, when enabled.

These tools may help us:

  • understand how visitors use the website;
  • measure advertising performance;
  • improve product pages;
  • show more relevant content;
  • create audiences for advertising campaigns;
  • analyze sales and website behavior.

These platforms may process certain information according to their own privacy policies.

9. Who We Share Information With

We may share personal information only when necessary for operating the store, fulfilling orders, complying with legal obligations or protecting our rights.

This may include:

  • Shopify as our ecommerce platform;
  • payment providers such as Shopify Payments and PayPal;
  • shipping and logistics companies such as DHL and PostOne;
  • email marketing service providers;
  • analytics and advertising service providers;
  • accountants, legal advisors and other professional advisors;
  • government authorities, customs authorities or regulators when required by law;
  • technical support, hosting, security or app providers used to operate the website.

We do not sell your personal information.

10. International Data Transfers

Because we use international platforms and service providers, your personal information may be processed or stored in countries outside your country of residence, including outside the European Union.

When this happens, we use reasonable measures to protect the information in accordance with applicable law.

11. How Long We Keep Information

We keep personal information only for as long as necessary for the purposes described in this policy, including:

  • fulfilling orders;
  • customer support;
  • returns, exchanges and claims;
  • accounting and tax obligations;
  • fraud prevention;
  • protection of legal interests;
  • compliance with legal requirements.

When we no longer have a legal or business reason to keep certain information, it will be deleted, anonymized or restricted according to applicable rules.

12. Your Rights

Depending on your location and applicable law, you may have certain rights regarding your personal data.

These rights may include:

  • the right to access the personal data we hold about you;
  • the right to correct inaccurate or incomplete information;
  • the right to request deletion of personal data;
  • the right to restrict processing;
  • the right to object to certain processing;
  • the right to data portability;
  • the right to withdraw consent where processing is based on consent;
  • the right to lodge a complaint with a competent data protection authority.

To exercise these rights, you can contact us at: shop@moonsout.shop

We may request additional information to verify your identity before processing a data-related request.

13. Rights of Customers in the European Union

If you are located in the European Union or the European Economic Area, you have rights under applicable data protection laws, including the GDPR.

MoonsOut processes personal data on legal bases such as:

  • performance of a contract, when processing your order;
  • legal obligation, when keeping accounting or tax information;
  • legitimate interest, when protecting the website, preventing fraud or improving our services;
  • consent, when sending marketing messages or using certain cookies where required.

You can contact us at shop@moonsout.shop for any questions or requests related to your personal data.

14. Rights of Customers in the United States and Other Countries

Customers in the United States and other countries may have additional rights depending on local privacy laws.

Where applicable, we will review and process such requests in accordance with relevant legal requirements.

For questions or requests regarding personal data, please contact us at: shop@moonsout.shop

15. Security

We apply reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.

However, no method of online transmission or storage is completely secure. We cannot guarantee absolute security, but we aim to use reliable platforms and service providers.

16. Children

Our website is not intended for children under 16.

We do not knowingly collect personal information from children. If you believe that a child has provided us with personal information, please contact us at shop@moonsout.shop so we can take appropriate action.

17. Third-Party Links

Our website may contain links to third-party websites, platforms or services, including social media platforms, payment providers or shipping services.

We are not responsible for the privacy policies, content or practices of third parties.

We recommend reading their privacy policies when using such services.

18. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements or business processes.

The current version will be published on this page.

Continued use of the website after changes are published means that you accept the updated policy.

19. Contact

For questions about this Privacy Policy, personal data or exercising your rights, please contact us at: shop@moonsout.shop